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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Haas Factory Outlet Trident, a division of Morris Group Inc., is the best-in-class and exclusive distributor for Haas Automation CNC machine tools and rotary products. With years of experience supporting the metalworking community, we’re proud to represent America’s largest machine tool builder, offering a complete range of 5-axis universal machining centers, vertical machining centers, horizontal machining centers, CNC lathes, CNC mills, rotary tables, and 5C collet indexers. All Haas products are built to deliver high accuracy, repeatability, and durability.

Summary of Responsibility:

Haas Factory Outlet Trident is seeking a detail-oriented and dependable professional to join our team as a Service Administrator. The ideal candidate is interested in building a long-term career in operations within a fast-paced, technical environment.

This role supports daily operations across service, parts coordination, fleet oversight, and internal systems. The Service Administrator works closely with technicians, parts staff, sales, and management to keep workorders moving and ensure operational standards are maintained.

The ideal candidate is proactive, detail-oriented, and comfortable identifying issues, asking questions, and following up to ensure processes are completed accurately and on time. A strong sense of accountability and organization is essential for success in this role.

What You Will Contribute:

• Create and manage service work orders

• Review completed work orders for accuracy before approval

• Ensure labor entries, parts usage, and technician notes are complete and properly documented

• Follow up with technicians when required information is missing or incomplete

• Monitor and track open and aging work orders to ensure timely completion

• Process customer parts orders and coordinate order fulfillment

• Track shipments and update order status as needed

• Support RMA processing and reconciliation activities

• Provide administrative support and coordination for the parts, service, and sales teams

• Monitor company vehicle activity through telematics systems

• Track mileage, maintenance schedules, and service intervals

• Maintain accurate and organized vehicle documentation

• Maintain inventory records of shared service tools

• Maintain accurate and up-to-date data within Salesforce and ERP systems

• Help ensure alignment between sales, service, and parts data

• Identify data inconsistencies and assist in resolving discrepancies

Other Functions:

• Perform related duties as required

The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies:

• Ability to stay organized while managing multiple tasks in a fast-paced environment

• Strong communication skills and confidence interacting with technicians and internal teams

• Proficiency in Microsoft Excel

• Ability to quickly learn and navigate Salesforce and ERP systems

• Mechanical curiosity or an interest in equipment is a plus

• Prior experience in a manufacturing or service-related industry is helpful but not required

What’s in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary

• Market-competitive comprehensive health benefits, including a zero premium medical plan offering, vision, dental, and company paid life insurance

• 3+ Weeks’ Vacation to Start

• 10 Company Paid Holidays

• 401(k) retirement plan with company contribution

• Tuition reimbursement

• Employee appreciation events and perks

• Employee Assistance Program

https://topworkplaces.com/company/remco/

Mental and Physical Requirements:

The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.

• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.

• Ability to sit for prolonged period of times.

• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.

• Ability to frequently use hands and arms.

• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.

• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.

• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.

• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Job Requisition ID#: 1630C

Windsor, CT